Return & Refund Policy

Our Commitment to Quality and Customer Service
At YOYODECO, we take pride in our excellent craftsmanship and attention to detail. We are also dedicated to providing exceptional customer service throughout your entire purchase experience. We kindly encourage you to review our return policy before making a return request. If any issues arise, please contact us for a potential solution before initiating an order dispute.

We strongly recommend reviewing essential information, including Hanging Header Styles, Measurement Guidelines, FULLNESS RATIO and Liner Options, to ensure your custom-made drapes meet your needs. We also suggest ordering a sample booklet or fabric swatches before placing an order to confirm that the texture and color align with your expectations. Please note that we generally do not accept returns for custom-made drapes, Roman shades, or blinds.

Can I Return My Order?

  • Fabric Swatches & Sample Booklets: These items are non-returnable.
  • Custom-Made Drapes and Shades: We cannot accept returns for made-to-measure products once they are created according to your original order specifications.
  • Ready-Made Items and Hardware: These are eligible for returns under certain conditions.

Non-Returnable Items
The following situations do not qualify for returns:

  • Misunderstanding the product image or description
  • Items that do not fit properly but were made according to your order
  • Drapes that are too heavy
  • Incorrect color selection or change of mind
  • Ordered the wrong item by mistake
  • Wrong size (Note: size tolerance of +/- 1 inch is industry-standard)
  • Late delivery
  • Items ordered in error
  • Incorrect measurements provided
  • Color variations due to fabric dye lot (reasonable color differences may occur between samples and finished products)
  • Variations in color caused by adding a liner
  • Shading discrepancies from liners
  • Special items like Clearance Products are non-returnable

Returnable Items
In the following circumstances, we accept returns:

  • If the wrong items were made
  • If the wrong liner type was used
  • If the item is not as described
  • For faulty or damaged items within 30 days of receipt
    Please contact us immediately with detailed information, including photos illustrating the issue and your order number. We will either repair or remake the product to meet your original order specifications. In cases where we accept a return, the original product must be sent back to us.

What to Do if You Don't Like Your Order
We understand that sometimes customers may change their mind about the style, color, or design they've selected. However, please note that we do not offer free replacements in these situations. We appreciate your understanding.

Return Time Limit
We accept reasonable return requests within 30 days of receiving your order. Return requests made after this period may be rejected, so we encourage you to inspect your items upon arrival.

Return Shipping Fees
Return shipping costs may be your responsibility, depending on the reason for the return. Once your return is approved, we will refund the product cost (excluding handling, packing, and shipping fees), which account for 20% of the order amount. The remaining 80% will be refunded.

Refund Process
Once we receive the returned item, we will inspect it to ensure it is in brand-new condition with all original tags and packaging. Upon approval, we will process either a full refund or offer a repair or replacement, depending on the issue. Refunds will be issued to your original payment method within 3-10 business days.

Exchanges
We accept exchanges only for damaged or broken items. Exchanges can only be made for the same product details (size, style, color, etc.). To request an exchange, please contact us within 3 days of receiving your item and provide photos of the damaged product along with the packaging. We will arrange the exchange once the issue is confirmed.

Alterations
We do not accept alterations after an order has been delivered, so please ensure your measurements and specifications are correct before placing the order.

Shading Rate
We offer various liner options to achieve different shading effects, such as Privacy, Room Darkening, Blackout, and Thermal. Please order a Liner Sample Booklet to ensure the shading level meets your expectations, as shading levels are subjective and can vary in different environments.

Wrong Size
To avoid measurement errors, we recommend using a metal tape measure, as non-metallic tapes can stretch. In the unlikely event you receive curtains that are the wrong size, we will arrange for them to be remade or resized at our discretion. We will cover all shipping costs to and from the factory for remakes or resizing.

Change of Mind
We do not accept returns due to change of mind once an order has been shipped. Please measure and choose your items carefully before confirming your purchase.

Color Variations
Please note that colors may vary slightly due to monitor settings, lighting, or fabric dye lot differences. Reasonable color differences between samples and finished products are acceptable, and we do not accept returns for color variation issues.

Lost Packages
If your package is lost in transit, we will immediately contact the shipping carrier to locate it. If the package cannot be found, we will resend your order. Please note that we do not offer refunds for lost packages.

Return Shipping Address
Once your return request is approved, we will provide you with the return shipping address by email.

Refund Process
After returning your products, please email us at service@yoyodeco.com with your tracking number. We will process your refund within 3-5 days after receiving and inspecting the returned items. The refund will be issued to your original payment method and should reflect within 3-7 days.

What if my Shades Break?
Our custom Roman Shades are crafted to stringent standards and should last for many years with normal use. In the unlikely event that your shade malfunctions due to a manufacturing defect, please contact us for a replacement. We will request the return of the faulty item for inspection.

Disputes & Chargebacks
We strongly advise against initiating a dispute, as it can be time-consuming and may result in your funds being held by the bank for up to 90 days. Instead, please communicate with us directly to resolve any issues. We aim for zero chargebacks and will work with you to find a satisfactory solution.